In our Capturing New Patients series we’ve discussed how and why new patient leads tend to fall through the cracks. Whether it’s your team not having enough time to respond to online appointment requests, or you simply don’t have a system in place to track and respond to them in a timely manner, we’ve seen most practices struggle with what is an essential part of their growth – getting new patients.
In Part 3, we review a proven system that will connect with your new patients in a timely manner so you don’t lose out on those leads. PatientCaptureNow is an automated system that takes lead follow up out of the hands of your busy team and ensures that new patients are responded to immediately and consistently. Practices who use PatientCaptureNow have seen a 278% increase in connecting with new patients to schedule their first appointment. Just think about what a difference that can make in your practice.
Not only does this automated system respond immediately to new leads, it will continue to reach out to them. 44% of practices give up after only one follow up call or email-that leaves a lot of opportunity on the table. The PatientCaptureNow takes over the critical follow up process so your team can focus on taking care of the patients in your office.
How PatientCaptureNow Works
The PatientCaptureNow system reaches out to new patients using a three pronged approach. Once a new patient has filled out an appointment request form on your website or landing page, they will immediately receive a confirmation email. 6 minutes later the new patient will receive a custom, personalized text message. 10 minutes later they will receive a custom, personalized email. What’s more, 10 hours later the PatientCaptureNow system will call your practice and prompt your team to call the new patient. No more leads falling through the cracks.
Want to learn more? Watch a demo of the PatientCaptureNow system to see how effectively it can work for your practice.
Today’s patient expects an immediate response after they fill out an appointment request form. Is your practice currently prepared to deliver that kind of experience? Contact us and we’ll be happy to answer any questions you may have and go over how the system can help your practice grow.