Lisa is new to the area, and found your dental office by doing a search on the internet. She is eager to set up an appointment, and is also calling a few other dental practices to find the best fit. She speaks with your receptionist, but the call ends with Lisa saying, “Let me think about it.” You never hear from Lisa again. Not only did you lose her as a potential patients, but you also lost out on referrals she would have given to her family and friends.
Now you’re frustrated because all that money you spent on online marketing didn’t help book a patient, and you chalk it up to another “bad internet lead”. Was Lisa really a bad lead, though? After all, she did call your office ready to book a visit.
More often than not, patient opportunities are lost during the first phone call they make to your practice. As the saying goes, “You don’t get a second chance to make a first impression.” There are simple tactics, however, you can implement in your practice to turn callers into new patients.
We’ve created a video to help train you and your team on how to reduce hangups and increase your number of booked patient appointments.
In this video you’ll discover how to quickly build rapport and trust with callers. This is the first step to building lasting client relationships. You’ll then learn how to skillfully turn road block questions into an opportunity to showcase the quality of service you provide.
In the video, we uncover the 4 most common mishandled questions patients ask when calling your practice. Watch as we show you how to:
- Get patients to book an appointment even though you’re out-of-network
- Turn questions about cost into a discussion about value and your patients oral health care
- Convince your caller that you’re worth the wait when you can’t see them right away
- Probe with thoughtful questions to get to the root (pun intended) of your patient’s problem
- And much more!
Stop your front office from unknowingly turning away potential patients like Lisa by using the scripts in this video. The leads are coming in, don’t let them get away.
