It’s true that marketing is essential if you want to grow your dental practice. But here’s the rub: no matter how strong your marketing strategy is, your dental practice will never see sustained growth if your front desk game isn’t just as strong. Think of marketing as the spark that ignites interest, but your front desk is the engine that drives it home.

The Front Desk Matters More Than You Know: Why Marketing Shouldn’t Be Your Only Priority

You can have the best technology, the friendliest team, and years of experience, but if your online reputation doesn’t reflect that, prospective patients may never make it through your door. The American Dental Association reports that 84% of patients trust online reviews as much as recommendations from friends and family. It might be hard to believe, but in today’s digital-first world, your online presence may matter as much as your in-office experience.

What Your Online Reputation Says About Your Dental Practice

Most dental practices believe they’ve created an environment where patients naturally want to return. After all, exceptional service and quality care should be enough, right? But as Karinna, a dental assistant and member of My Dental Agency’s Clinical Advisory Board (CAB), recently shared, it takes more than just good care to turn one-time patients into lifelong ones.

The Importance of Patient Retention in Growing Your Practice

Many dental practices believe they don’t need to worry about the competition down the street. After all, with a larger team, cutting-edge technology, or a more personal approach to patient care, it’s easy to assume your practice naturally stands out. While these strengths may hold true in real life, they can be lost when prospective patients search online. Their decision often boils down to what they can find on the internet—which may not always reflect the true patient experience your practice delivers.

Compete Where It Counts: Why Your Practice’s Online Presence Matters